The earlier AI SafetyCam is where Azuga documents card problems best. This page is the troubleshooting view of its 128GB card.

| Detail | What the Azuga shop shows |
|---|---|
| Part number | SURF-SD-128 |
| Shop price | $49.99, as listed on 2026-10-21. Prices change, so confirm before you order. |
| Stock when we checked | In stock on 2026-10-21 |
| Where it fits | The earlier AI SafetyCam, which ships with a 128GB card and supports an industrial card up to 512GB. |
| Shop page | shop.azuga.com/products/surf-sd-128 |
The Azuga shop lists an SD card for the AI dash cam, part number SURF-SD-128, at $49.99. It describes an industrial-grade 128GB card for video storage on the AI SafetyCam, supporting continuous recording and high-speed data transfer. The word industrial matters here, because Azuga's install guide for this camera calls its supported maximum an industrial card of 512GB.
The Plus and Pro use the ordinary SafetyCam cards. This camera has its own card, and its own on-screen steps. Azuga documents more about card trouble here than for any other camera, so this is the page to open when a unit says SD not mounted.
If the camera still reports the card as not mounted, remove the SD slot cover and press the pinhole Reset once. Azuga says that reboot does not touch the data on the card. Replace the cover afterward, and keep the cover screw, because the camera has a separate protective cover part for the SIM and SD slots.
| What the report says | What Azuga says to do |
|---|---|
| SD not mounted or not recording | Reboot the camera. |
| Not recording video | Format the card or replace it. |
| Not tested | The camera has no network or the ignition is off. |
| No videos in the portal | Check the association, the install, that a trip happened in the past few days, and the status report. |
If a format and a reboot do not fix it, replace the card. A card costs $49.99, and an hour of a technician's time costs more. Keep a spare in the truck, and keep the failed card aside so nobody puts it back in service.
Azuga says the camera ships with a 128GB card and supports up to 512GB. Azuga has not published recording time for any size, so we do not state hours.
Azuga calls the supported card for this camera industrial and does not say other cards are approved. Use the AI camera card unless Azuga says otherwise.
Azuga says pressing the pinhole Reset does not touch the data on the card. A format does erase it, so reboot first.
No. Azuga says USB power is not supported on this camera, and power is a different problem from a card problem.
Sources: Azuga shop product page, checked 2026-10-21, Azuga AI SafetyCam install guide, Azuga AI SafetyCam status report. AZUGA is a trademark of its owner. API Signal is an independent installer and is not Azuga.
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