Azuga FAQ, the questions fleet owners ask

These answers come from Azuga's own pages, with the source and date on the details.

How long is an Azuga contract?

Plan terms are set by Azuga and can change, so ask your Azuga representative for the current term, the renewal date and the notice period, and keep the answer in writing. That is a good habit with any platform.

Is there a free trial?

Trial and promotion offers depend on your fleet size and on what Azuga is running that month. Ask Azuga what applies to you.

Can I install Azuga myself?

The standard tracker is an OBD-II plug-in, and Azuga says it takes about 20 seconds. Azuga also offers hardwired trackers and publishes install guides for them. A plug-in is simple when the port is open and powered. Hardwired units, camera aiming and heavy trucks are where an installer helps.

Does Azuga work on heavy trucks?

Azuga sells JBus cables for trucks with 6 and 9 pin diagnostic ports, which suggests support exists. No source we found states that the standard device works on Class 8 trucks, so confirm the exact device and adapter with Azuga. Azuga's hardwire guide also limits installs to 24 V or less.

Does Azuga include an ELD?

ELD is a paid add-on, not part of the base plans. We could not find the price or the exact current hardware. See the ELD page.

How much does the dash cam cost?

Azuga's pricing page lists the SafetyCam AI add-on at $41.99 per vehicle per month on the cards and $49.99 in the headline. We show it as about $42 to $50 and suggest you confirm the number the day you sign.

What does the hardware cost?

Azuga does not publish device prices on its pricing pages. Ask Azuga what hardware is included with your plan.

What if I replace a device or change my plan?

Replacement, return and plan change terms are set by Azuga and can change. Ask your Azuga representative for the current terms and keep the answer in writing.

Is there a mobile app?

Yes. The Azuga Fleet app is included with every subscription and has admin and driver views.

Does it work on hybrids?

Azuga says support is limited. If a hybrid has no usable OBD-II port, the device can be wired to the battery.

What happens if a driver unplugs the tracker?

Azuga says it flags tampering and recommends hiding the tracker in a hard-to-reach spot. A hardwired unit is harder to remove than a plug-in.

Does a SafetyCam need a 4G tracker?

Yes. Azuga says the tracker must be 4G LTE to pair, and a product code starting DCM970 is compatible.

How many vehicles does Azuga want?

Azuga's marketing starts at 5 vehicles, and its site draws the small business line at under 100. Whether it sells to a one to four vehicle fleet directly is not verified.

Where can I find help for one specific Azuga device?

Every Azuga device has its own page, and every device with documented lights has a technical page with an animated light guide. Start at the products page and pick the device you own.

Do you get paid if I sign up with Azuga?

API Signal may receive a referral fee from Azuga when a fleet signs up through us. We say so on every Azuga page.

Sources: azuga.com pricing, Azuga hybrid article. AZUGA is a trademark of its owner. API Signal is an independent installer and is not Azuga.